Privacy Policy - Zoober | Data Protection & Privacy

The Privacy Policy of Zoober (hereinafter referred to as "Zoober App") detailed herein below, made available by Voltvave Innovations Private Limited ("Voltvave Innovations"), governs the collection, possession, storage, handling, and processing of personally identifiable information/data and sensitive personal data (hereinafter collectively referred to as "Information") of the users of the Zoober App.

All users must read and understand this Privacy Policy as it has been formulated to safeguard the user's privacy. This Privacy Policy also outlines the ways the users can ensure the protection of their personally identifiable information.

You must accept the contents of this Policy in order to use or continue using our services. This Privacy Policy detailed herein is also applicable to users of the Zoober App through mobile or any other similar device.

YOUR CONSENT

By using the Zoober App and its services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Zoober App.

COLLECTION OF INFORMATION

We collect information from you only as required to extend the services available on the Zoober App.

At the time of signing up and registration with the Zoober App, we collect user information including name, business name (if applicable), email address, phone number, postal address, and other business-related information which may include tax registration details.

Additionally, we may record conversations and archive correspondence between users and Zoober representatives for quality control or training purposes.

For paid services, we may collect personal information of a sensitive nature, including bank account details, to facilitate financial transactions.

We also gather and store user usage statistics such as IP addresses, pages viewed, browsing activities, browser software, and operating system details to enhance user experience and improve services.

Users may update, correct, or confirm provided information by logging into their Zoober accounts. Requested changes may take reasonable time due to verification processes. Users may also delete or deactivate their accounts, subject to applicable legal and archival requirements.

PURPOSE AND USAGE OF INFORMATION

We collect user information for the following purposes:

To enable you to use services on the Zoober App.
To facilitate transactions and customer interactions.
To improve and personalize user experience.
To manage your account and respond to customer queries.
To process payments securely.
To inform users of changes to the services, policies, or features.
For internal research, data analysis, and audits.
For promotional and marketing purposes.
To detect and prevent fraud or illegal activity.
To comply with legal and regulatory obligations.

DISCLOSURE OF INFORMATION

Zoober may share collected information with:

Affiliated companies to enhance service efficiency and personalization.
Regulatory authorities for identity verification or law enforcement purposes.
Third-party service providers such as payment processors and cloud storage services.
Business partners for marketing or promotional purposes.

Zoober does not have control over third-party websites linked on the platform. Users should review the privacy policies of such third-party websites before using them.

SECURITY OF INFORMATION

We employ industry-standard security measures to protect user data from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet can be guaranteed to be completely secure. Users are advised to protect their credentials and avoid sharing sensitive information with unauthorized parties.

DATA COLLECTION RELATING TO CHILDREN

Zoober does not knowingly collect personal information from users under 18 years of age. If we become aware of such data collection, we will take steps to delete the information. If you believe we have collected data from a minor, please contact us immediately.

DATA TRANSFERS

User information may be transferred and stored at our affiliates, partners, or service providers, which may be located outside your country. By using the Zoober App, you consent to such data transfers.

COOKIES

Zoober and its partners may use cookies, web beacons, and other tracking technologies to improve user experience and collect analytics. Users may manage cookie preferences through their browser settings.

OPT-OUT

Users may opt out of promotional communications by following the unsubscribe instructions in emails or by contacting Zoober support. However, certain administrative, legal, or service-related communications cannot be opted out of.

If you wish to withdraw consent for the use of your personal information, please contact us at [email protected]. Withdrawal of consent may result in the discontinuation of Zoober services for the user.

CONTACT INFORMATION

For any queries, concerns, or grievances, please contact us:

Voltvave Innovations Private Limited
Khankah Bagh, Pampore, Kashmir 192121
Phone: +91 8095660204
Email: [email protected]

CHANGES TO THIS PRIVACY POLICY

Zoober reserves the right to update this Privacy Policy from time to time. Users will be notified of significant changes via email or in-app notifications. Continued use of the services after changes have been made constitutes acceptance of the updated Privacy Policy.